Best Survey Apps for Your E-commerce Store

Discover top-rated survey tools to transform customer feedback into actionable strategies for your e-commerce business.

In e-commerce, customer feedback is a valuable resource that can provide crucial insights into product quality, customer satisfaction, and service performance. However, collecting this feedback can be challenging, as many online shoppers complete transactions without direct interaction with your team. Whether positive or negative, customers may not always be motivated to leave a review.

Survey apps offer an effective solution to bridge this gap. By sending targeted surveys via email or SMS shortly after product delivery, you can gain actionable insights into customer experiences. Additionally, following up after customer service interactions can help assess the effectiveness of your support team. This guide will help you understand what to look for in a survey app and identify the best tools for integrating feedback collection into your e-commerce store.

What to Consider When Choosing a Survey App

Survey apps have evolved to meet the unique needs of online retailers, providing tailored features for digital shopping experiences. When selecting a survey tool for your business, consider the following factors:

1. Ease of Use
   Look for a survey app with an intuitive user interface that allows you to create surveys without needing advanced technical skills. Dashboards, charts, and graphs should be user-friendly and easy to navigate.
   
   
2. Customisation and Branding
   Choose a tool that enables you to customise surveys with your logo, brand colours, and fonts, ensuring a consistent customer experience aligned with your brand.
   
   
3. Pre-built Templates
   A good survey app should offer a variety of pre-designed templates, such as post-purchase feedback and customer satisfaction surveys. Ensure it supports multiple question formats like multiple choice, rating scales, and open-ended responses to gather both quantitative and qualitative data.
   
   
4. Automated Survey Deployment
   Look for apps that allow you to automatically send surveys based on specific triggers, such as after a product delivery or a support ticket resolution. This helps ensure timely feedback collection, increasing participation rates.
   
   
5. Multichannel Distribution
   The app should support various channels for survey distribution, including email, SMS, and on-site pop-ups, enabling you to reach customers on their preferred platforms.

Best Survey Apps for Ecommerce Stores

Here are some top survey apps you can integrate with your ecommerce platform to gather valuable customer feedback:

1. Asklayer
   Asklayer allows you to collect targeted customer feedback through on-site, exit, and post-purchase surveys. It features over 15 question types, unlimited surveys, and advanced tools like skip logic and question randomisation. The app also offers real-time reporting and the ability to export data for deeper analysis.
   
   Pricing: Free for up to 25 responses per month. Paid plans start at $29/month for 200 responses.
   
   
2. Grapevine
   Grapevine helps you collect comprehensive customer feedback with a variety of question formats, including Net Promoter Score (NPS). It offers survey targeting for different customer segments, multiple languages, and unlimited surveys.
   
   Pricing: $25/month with a 28-day free trial.
   
   
3. Nerdy Form Builder
   This app provides customisable, multi-step forms for gathering customer information. It includes unique field types, pop-up options, and styling customisations, enabling you to create interactive and branded surveys.
   
   Pricing: Free plan available. Paid plans start at $5/month.
   
   
4. Zigpoll
   Zigpoll is a versatile survey tool that allows you to gather customer feedback at key touch points like post-purchase, checkout, and abandoned cart. With AI-powered analytics, it provides actionable insights and integrates with your email and SMS marketing efforts. It also supports multiple languages for global businesses.
   
   Pricing: Free plan for up to 100 responses. Paid plans range from $10 to $100/month.
   
   
5. POWR
   POWR offers an easy way to create surveys and polls to gather customer feedback. It provides pre-built templates, customisable questions, and integrates with Google Sheets for data analysis. The app also includes spam prevention features like reCAPTCHA.
   
   Pricing: Free plan available. Paid plans range from $9.99 to $17.49/month.
   
   
6. Fairing
   Fairing offers advanced post-purchase surveys and integrates customer feedback with metrics like customer lifetime value (CLV). It also supports survey customisation based on customer type or purchased product and integrates with tools like Klaviyo and Google Sheets.
   
   Pricing: Paid plans range from $49 to $199/month, with a 14-day free trial.
   
   
7. Powerful Contact Form Builder
   This app provides a suite of tools for building forms across your e-commerce site, including surveys, customer account registrations, and order forms. It offers a range of integrations with email marketing tools like Klaviyo and Mailchimp.
   
   Pricing: Free plan available. Paid plans start at $9.99/month.
   
   
8. Qikify Contact Form Builder
   Qikify provides a no-code form-building solution with options for pop-ups, embedded forms, and surveys. It includes advanced features like reCAPTCHA, skip logic, and form scheduling, allowing you to manage submissions and integrate with email marketing platforms.
   
   Pricing: Free plan available. Paid plans range from $5.99 to $7.99/month.

When selecting a survey app for your e-commerce store, look for tools that provide ease of use, customisation, and flexible survey deployment options. Whether you’re gathering feedback on product quality, customer service, or overall satisfaction, these apps can help you obtain the insights needed to drive business growth and enhance customer loyalty. Be sure to choose a tool that aligns with your specific business needs and integrates seamlessly with your existing processes.